​CUSTOMER PRIVACY POLICY
The website www.pamelaland.co.uk is affiliated to www.livewellnaturalskincare.co.uk both trading under Thornydown Associates Ltd, (UK Registered Company No. 02491543) and is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully by the GDPR and Data Protection Act 2018.This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent by email to pam@livewellnaturalskincare.co.uk or in writing to Live Well Natural Skincare, Riverside House, Policeman’s Corner, Winterbourne Gunner, Salisbury.
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How and when do we collect information from you?
We obtain information about you when you make a purchase from our website(s) or if you sign up to be added to our email newsletter. If you wish to unsubscribe you can do this when you receive your first newsletter.
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What type of information is collected from you?
The personal information we collect includes your name, address, and email address if you opt into the newsletter option. If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.
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How is your information used?
We may use your information to:
– Process orders or refunds that you have submitted
– Keep you up-to-date via email on our products and promotions when you’ve signed up to our newsletter.
– Seek your views or comments on the services we provide
– Notify you of changes to our services.
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We have to have a legal basis for holding and using your information. Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity. Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests. We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy-to-follow option to unsubscribe from further messages.
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We only obtain, use, and retain personal information that is relevant to the purpose for which we require it. We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
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Storing your details
We will not pass these details on to anyone else and only use your details to process your order or send you updates on promotions and new products.
If you do not wish to receive marketing communications about our business or products or take part in our loyalty program you can tick that box when you place an order.
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Access and updating your personal information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address or any of the other information we hold is inaccurate or out of date, please email us at pam@livewellnaturalskincare.co.uk. You can find more information about your GDPR rights and when they apply in the Information Commissioner’s Guidance.
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Security precautions in place to protect against the loss, misuse, or alteration of your information
Because your online security is our highest priority security includes: credit/debit card details secured within 128-bit encrypted sessions and sensitive information stored on a heavily encrypted database that is protected by firewalls.
No credit card details are stored on our database.
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Secure SSL Encrypted Payments
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
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Use of ‘cookies’
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use the following cookies on our website:
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Several Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.
A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.
A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.
These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies. If you do not wish to allow this use of cookies, you can change the settings on your browser to disable them.
There is more information to help you on this link: http://www.allaboutcookies.org/.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
Links to other websites:
Our website blogs and social media may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
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In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
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We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
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Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.
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Policy
We keep this Policy under regular review. This Policy was last updated in February 2025.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our shop, you’re agreeing to be bound by our current policy.